Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.
With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros.
Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.
Autajon Packaging Thoro
Based in Southern California, close to the Los Angeles Metropolitan Area, Autajon Packaging Thoro has provided more than 50 years of award-winning experience in innovative folding carton design and manufacturing experience.
Our eco-friendly packaging expertise caters to customers across multiple industries such as Medical, Pharmaceutical, Cosmetic, and Health & Beauty. We are ISO certified and utilize state-of-the-art technologies to meet the strictest standards of excellence in folding carton manufacturing.
We employ 200+ full-time employees and are conveniently located in Corona, CA, approximately 35 miles from the beach and 50 miles from the mountains, making it a great place to live if you enjoy the outdoors or to raise a family.
We are proud to be a part of the Packaging Division of the Autajon Group. The continued success of the Group comes from the commitment of its employees that combine a passion for their craft and their skills with the ambition of the Group.
JOB RESPONSIBILITIES
Are you detail oriented, highly organized, and enjoy working in a fast-paced environment? Do you love the challenge of performing a wide variety of tasks as you work collaboratively with your team to achieve goals in a casual environment?
If so, we have an opportunity for an Administrative Sales Coordinator to join our team. In this role, you will provide customer service and administrative support by processing customer orders, coordinating information between customers, sales, estimating, design, and production, and ensuring accurate order entry. You will work under general supervision while learning company processes, products, and customer requirements. Your focus will be on delivering excellent customer service and maintaining accurate documentation in compliance with ISO 9001 standards.
Expected Pay Range: $24.00-$28.00/hour. This is the expected starting pay range for this role. Actual placement within this range will be determined by the applicant's experience, relevant skills, education, and internal equity.
Principal Job Responsibilities
Customer Service
- Respond to customer inquiries via phone, email, and in person.
- Provide order status, pricing, and delivery information.
- Process routine customer requests accurately and promptly.
- Escalate complex customer issues to senior staff or supervision.
- Build positive customer relationships through professional communication.
Order Coordination
- Enter customer orders and maintain accurate order documentation.
- Process RFQ estimating/designs, artwork/proofs, drawdowns, and raw material requests.
- Verify customer specifications and documentation for completeness.
- Coordinate routine orders through production to shipment.
- Maintain accurate records within company systems.
Production Support
- Gather information from customers, sales, estimating, design, and production.
- Communicate order changes and updates.
- Monitor orders to help meet customer delivery expectations.
- Assist in resolving routine production and scheduling issues.
Quality & ISO
- Follow documented procedures and ISO 9001 requirements.
- Report quality concerns to supervision.
- Participate in continuous improvement activities.
- Maintain complete and accurate documentation.
Independence
- Works with established procedures.
- Handles routine accounts independently.
- Receives guidance on complex customer situations.
JOB REQUIREMENTS
- Education and Experience: High School Diploma or GED. Minimum 1-2 years Customer Service experience preferably in printing and folded carton or manufacturing industry.
- Skills: Ability to read and understand different customer paperwork (specifications, purchase orders, etc.), conceptualize final product, think critically and analytically. Proficient in Microsoft Office.
- Characteristics: Highly self-motivated and directed with ability to effectively prioritize and execute tasks in fast-paced environment with strong customer service orientation. Strong attention to detail, communication, and organizational skills. Respond promptly and professionally to customer needs. Supportive and cooperative with team. Identify and resolve problems in a timely manner. Resourceful and creative.
ADDITIONAL INFORMATION/BENEFITS
We believe our employees are truly our company's most valuable asset and critical to our continued success. Offering competitive compensation and ensuring you and your family have comprehensive and affordable health insurance plans with a focus on your wellbeing is a valuable benefit we are proud to offer. This includes Paid Time Off, 401(k) with Company match, health insurance (eligible day one) and various employee benefit plans. With an appreciation of your professional and personal growth, you will have plenty of opportunities to grow and excel with Autajon Packaging Thoro.
Autajon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.