Customer Services Representative

permanent contract

United Kingdom - Royston (SG8)

REF: AU-23-02343
Autajon is a family-owned industrial group, where each employee is a "Connected Entrepreneur".

Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.

With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros.

Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.

Customer Services Representative
Autajon Labels Royston: We are an award-winning label printing company, established in 1984 as Royston Labels Ltd, and joined the Autajon Group in 2023. As a growing business, we pride ourselves on developing high-end, top-quality labels for our well-known clients in the Cosmetics & Toiletries, Health & Nutrition, Drinks, and Pharma industries. We use our in-depth knowledge of traditional & digital print technologies, and combine this with innovative embellishments, as well as incorporating sustainability as a priority focus in our entire process. Based in Royston, near Cambridge, and with a team of 70 employees, we always aim to provide a quality service, and provide the skills, craftmanship & care required in every part of our manufacturing process to make beautiful, impactful labels.


This is an exciting opportunity to join our growing Account Management team, currently consisting of 2 Customer Service Account Managers and 2 Sales Administrators who report into the Head of Account Management.

As an Customer Services Representative in our Account Management Team, you will:
  • Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy.
  • Have responsibility for producing additional documentation, such as pricing matrixes, to support the clients and their orders.
  • Have the initiative to oversee the entire order process, and duly update clients throughout their order cycle.
  • Support clients through their order processes with your expert knowledge and advise customers to resolve any issues – a determination to problem-solve is key!
  • Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
  • Confidently cross-reference prices for orders against price matrixes to ensure consistency.
  • Build and develop your own knowledge of the print and packaging industry, and the products and services that Autajon Labels Royston offer to their clients.
  • Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.
  • Lead by example and ensure excellent Health and Safety standards are adhered to at all times.


What we're looking for:

  • The initiative to react quickly when a situation arises.
  • Knowledge of printing and packaging would be advantageous, but experience in a Customer Service or Account Management position is essential
  • Capability to manage multiple projects and successfully prioritise your workload.
  • Ensure paperwork is completed accurately and display the confidence to comfortably and accurately discuss any mistakes on customer orders.
  • Ability to communicate and guide customers through the entire printing process.
  • Someone with a passion for delivering the highest level of customer service.
  • A positive attitude to learning and development.
  • An enthusiasm to work as part of a team, but also be able to use your initiative to work independently.
  • Someone who can maintain a high level of consistency and reliability, which ensures efficiency and productivity.
  • An appreciation and understanding that detail and quality is EVERYTHING when it comes to labels.
  • Someone who takes pride in their presentation, and can demonstrate tidiness and organisational skills.
  • An eagerness to solve problems and look at challenges with a positive outlook.
  • Confidence to communicate effectively to all employees of all levels in the business.
  • A desire to work creatively within the printing and packaging industry.
  • Experience with working within the remit of ISO9001, PS9000, or BRC would be advantageous.


What we can offer:

  • A factory that holds itself to the highest standards of cleanliness, with state-of-the-art printing equipment
  • An open-plan, spacious office with lots of natural lighting and an outside picnic area
  • Exciting career progression opportunities throughout the business
  • A structured grading review system to drive your learning and development throughout your whole employment at Autajon Labels Royston
  • An employee benefits portal that has a strong focus on physical and mental health and wellbeing, and financial support
  • Company-wide bonus Scheme & Referral Programme
  • Free, onsite parking for all employees
  • Free refreshments for all employees
  • We are based on Royston Industrial Estate, SG8 5HN

This advert will close on Sunday 7th January 2024, and all applications will be reviewed in the week commencing Monday 8th January 2024.

EN-Packaging Labels wine
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