Administrative Sales Coordinator Lead

permanent contract

United States - Nashua (03064)

REF: AU-22-01753
Administrative Sales Coordinator Lead

AUTAJON GROUP: We see beautiful packaging and detailed labels in every aspect of our day-to-day lives and don't think much about it.  But where does the packaging and labels actually come from? How are they manufactured?

By Autajon of course! We are amongst the European leaders in the packaging market, the Autajon Group is represented in the markets of Luxury & Cosmetics, Wines & Spirits, Pharmaceuticals and Consumer Goods. Established in Europe, with locations in the US and in China, our French family Group represents more than 600 million euros of sales turnover and 4000 employees. What's our ambition? To offer the best of innovation in our markets while empowering our employees. 

Are you looking for the opportunity and responsibility to make a difference? Look no further! Our Group is looking for new talent, passionate about their work and eager to meet the needs of our customers as well as working with the most prestigious international brands!

 

Autajon Boston: Located in the greater Nashua, NH area Autajon Packaging Boston is a full-service packaging provider offering traditional folding cartons and a variety of other innovative styles. Some of our well-known customers are Lindt, Hersey, Godiva, and Ferrero Rocher. We currently employ 100 regular full-time employees year-round and roughly 80 seasonal employees. The Nashua facility is located 30 minutes outside Boston, an hour from the ocean and one and half hours from the mountains making it a great place for the outdoors person to live or to raise a family. 

We are proud to be a part of Packaging Division of the Autajon Group. The continued success of the Group comes from the commitment of its employees that combine a passion for their craft and their skills with the ambition of the Group. 

JOB RESPONSIBILITIES

Join our Customer Service Team! The Administrative Sales Coordinator will be an active member of our already dynamic and energetic team.  We are a small but very cohesive team that thrives on working both together and independently.  We work together to make sure that all members feel welcome and strongly valued.

  • In addition to managing their own base of customers, this position will manage and coordinate the activities of department members.
  • Responsible for employee training and motivation; participate in the performance management process on a consistent basis.
  • Coordination of CS processes with sales, design, scheduling, purchasing, production, and shipping
  • Study, standardize, recommend, and implement new systems/procedures to improve the efficiency and effectiveness of the CS Team.
  • Effectively present information to customers, employees, and senior management.
  • Prepare comprehensive reports on customer service issues.
  • Cultivate business relationships with customers and reps through frequent communication and occasional customer visits.
  • Overall responsibility for order taking and processing, technical services to customers, investigation, and resolution of complaints.
  • Respond to common inquiries or complaints from customers, employees, regulatory agencies, or other members of the Autajon Group.
  • Overall responsibility for accuracy of orders entered the EPICOR system
  • Perform other tasks as needed in support of manufacturing operations, customers, and suppliers.

JOB REQUIREMENTS

Bachelor's degree or equivalent work experience required

Minimum of 4 years experience in a related CS function preferred

Business systems and process development experience in a World Class Customer Service environment

Computer literate and proficient in the use of the internet, word, excel, power-point and the ability to learn our proprietary computer systems

Excellent communications skills, both verbal and written

Good decision making, time management, leadership, analytical skills as well as the ability to think strategically

Ability to help establish and track department metrics and communicate trends to management

In-depth knowledge of the folding carton manufacturing process

Ability to work effectively in a team environment

What's in it for you?

In addition to growth opportunities, as an APBo employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental and  vision programs, company paid life insurance, generous paid time off program, FSA, dependent care FSA, STD, LTD, Parental Leave, EAP, 401K with a company match, 11 paid holidays.

Autajon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



ADDITIONAL INFORMATION/BENEFITS

USA
US- Nashua (NH)