/Account Sales Coordinator

Account Sales Coordinator - E00036

JOB TITLE

Account Sales Coordinator

COMPANY/PLANT

What if you were given the opportunity and responsibility to make a difference? Are you passionate about creating amazing experiences?  Are you interested in partnering with great national and global brands?  If so, Autajon is seeking a highly motivated, attention to detail, self-starter to join our team in Corona, CA as an Account Sales Coordinator.  

This role will gather required information in order for production to manufacture product to customer specifications. This is your opportunity to be part of an industry leader in printing, folding cartons and packaging products.

We are part of the Autajon Group - Packaging division with locations in the U.S. throughout Europe and Asia.

JOB RESPONSIBILITIES

Customer Satisfaction
  • Deal directly with customer either by email, telephone or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Provide pricing and delivery information to sales/customer
  • Organize workflow to meet customer timeframes
  • Understand process to effectively communicate with customers
  • Consistently make decisions demonstrating regard for our customer
  • Investigate customer inquiries, respond to customers and confer with customer regarding job status

Production
  • Gather factual, detailed information from customers, sales representatives, prior job jackets, estimates, designs, scheduler, film and computer system
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Process orders, estimates, proof request, draw-downs and special raw material request
  • Communicate clearly, concisely, effectively and persuasively in oral and written format
  • Collect and record detailed, factual customer feedback information and forward to Quality department
  • Understand Thoro's Packaging capabilities to meet customer requirements
  • Coordinate an order from initial inquiry through all phases to delivery
  • Coordinate with production department on customer job delivery date
  • Record manufacturing activity and data detailed accurately and completely
  • Ability to resolve problems with customers, estimating, design, pre-press and production
  • Enter accurate and retrieve needed information from company information system
  • Consistently attentive to quality throughout manufacturing process
  • Perform any special project as assigned by management

JOB REQUIREMENTS

  • years experience in Customer Service
  • 1-2 years printing and folding carton experience
  • Communication skills – verbal and written
  • Knowledge of customer service principles and practices
  • Ability to type and write procedures
  • Knowledge of administrative procedures
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Knowledge of Microsoft Office Suite
  • Excellent communication and presentation skills
  • High school, general education degree or equivalent


Equal Employment Opportunity Policy

Autajon Packaging Thoro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

COUNTRIES

USA

SITE

US - Corona (CA)

JOB TYPE

permanent contract