Quality Coordinator

**No Nights, No Weekends, No Bank Holidays**
37.5hrs, Monday to Friday, 09:00 – 17:30
Salary - £30,000 per annum

As a Quality Coordinator, you will be able to:

• Investigate, resolve, and report customer complaints in a timely and thorough manner, including root cause analysis and corrective actions.
• Manage non-conformance processes including documentation, investigation, resolution, and reporting.
• Maintain and update QHSE documentation, policies, procedures, and records to ensure compliance with ISO standards and legal requirements.
• Deliver induction training for new starters covering Health & Safety, Hygiene, GMP, and site rules.
• Conduct refresher and ongoing training in Health & Safety, Hygiene, and GMP.
• Perform internal audits of Quality and Health & Safety Management Systems and support external audits.
• Support Health & Safety activities including accident, incident, and near-miss investigations, risk assessments, and safety inspections.
• Liaise with customers and suppliers regarding complaints, quality issues, and corrective actions.
• Assist in the development and implementation of continuous improvement initiatives.
• Monitor and report on KPIs related to quality and safety performance.
• Support environmental compliance and sustainability initiatives where applicable.
• Coordinate with cross-functional teams to ensure alignment on QHSE objectives.

Personality and team-fit is everything, so we are looking for:

• someone who has a positive attitude to learning and development.
• Enthusiastic to work as part of a team, but also be able to use your initiative to work independently.
• Consistent, reliable, efficient and productive!
• someone who understands that detail and quality is EVERYTHING when it comes to labels.
• Someone who takes pride in their presentation and can demonstrate tidiness and organisational skills.
• Eager to solve problems and look at challenges with a positive outlook
• Confident to communicate effectively to all employees at all levels in the business.
• Have a desire to work within the printing and packaging industry.
• Strong communication skills, both written and verbal, with the ability to engage effectively with all levels of staff and external stakeholders.
• Experienced in conducting internal audits and inspections (e.g., ISO 9001, BRCGS, or similar standards).
• Sound knowledge of regulatory and legal frameworks related to Health & Safety and Quality Management.

Experience in a quality position within a production environment is essential.

We can offer:

• No Nights, No Weekends, No Bank Holidays 37.5hrs, Monday to Friday, 09:00 – 17:30.
• A factory that holds itself to the highest standards of cleanliness, with state-of-the-art printing equipment
• Exciting career progression opportunities throughout the business
• An employee benefits portal that has a strong focus on physical and mental health and wellbeing, and financial support
• Pension scheme & Candidate Referral Programme
• Free, onsite parking for all employees
• Free refreshments for all employees
• We are located on the Royston Industrial Estate, SG8 5HN

Applications are reviewed regularly, and we aim to respond within 1-week.