IT Help Desk Technician

permanent contract

United States - Corona (92879)

REF: AU-24-02407
Autajon is a family-owned industrial group, where each employee is a "Connected Entrepreneur".

Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.

With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros.

Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.

IT Help Desk Technician

We see beautiful packaging and detailed labels in every aspect of our day-to-day lives and don't think much about it. But where does the packaging and labels actually come from? How are they manufactured?

By Autajon Packaging Thoro/Zapp, of course!

Based in Southern California, close to the Los Angeles Metropolitan Area, Autajon Packaging Thoro/Zapp have provided more than 50 years of award-winning experience in innovative folding carton design and manufacturing experience. Our eco-friendly packaging expertise caters to customers across multiple industries such as Medical, Pharmaceutical, Cosmetic, and Health & Beauty. We are ISO certified and utilize state-of-the-art technologies to meet the strictest standards of excellence in folding carton manufacturing. We employ 250+ full-time employees and are conveniently located in Corona & Ontario, CA, approximately 35 miles from the beach and 50 miles from the mountains, making it a great place to live if you enjoy the outdoors or to raise a family.

We are proud to be a part of the Packaging Division of the Autajon Group. The continued success of the Group comes from the commitment of its employees that combine a passion for their craft and their skills with the ambition of the Group.


Your Role

We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware and software. As a help desk technician, you will be responsible for responding to IT tickets coming from internal and external users located in 4 US facilities (Corona CA, Ontario CA, Nashua NH, South Plainfield NJ); of the Autajon Group.

To be a successful help desk technician, you should be well-versed in all aspects of windows computers (installation, configuration, maintenance, and troubleshooting.) You are passionate about helping others, skilled at troubleshooting with an analytical method, you blend solid technical foundation with a curiosity for technology.

This role goes beyond the usual “help desk” role, as you will work closely with the IT team based in the US and Europe and participate in new installations, expansions, acquisitions, and new projects that allow the Autajon Group to continually expand and improve.

Pay Range: $30-$36/hour

Your Responsibilities

IT Helpdesk (Main responsibility)

  • Triage incoming help desk tickets
  • Provide technical support to internal customers either remotely or on site
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues in a timely manner
  • Escalate unresolved issues to the next Tier of the IT team
  • Install, modify, and repair IT hardware, software and peripherals
  • Maintain and write technical documentation and user guides
  • Train computer users
  • Maintain a proper physical inventory of any IT equipment
  • Provide feedback on processes and make recommendations on areas to improve
  • Assist all the US facilities of the Autajon Group

Systems Administration (Secondary responsibility)

  • Monitor and maintain current network infrastructure to guarantee security and high availability
  • Assist with new hardware and software deployments and upgrades (installation, configuration and administration)
  • Assist with projects, upgrades, new installations, expansions and new acquisitions
  • Work cross-functionally with divisional peers in Europe as well as domestically to ensure universal process and policy adoption and enforcement


Qualifications Needed

  • BSc/BA in IT, Computer Science, or related field preferred or Master's degree in progress.
  • At least 3 years of technical experience supporting hardware and software in multi-user networked environment. Or equivalent combination of education and work experience.
  • Academic knowledge in networking, routing, switching, security and Window Servers
  • Excellent knowledge of Windows OS (and preferably also Mac OS)
  • CompTIA, Microsoft or other relevant IT Certifications are a Plus
  • Good problem-solving skills and analytical mindset
  • Must be able to work well both in a team setting and independently
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to always remain calm, friendly and patient, even with difficult customers
  • Willingness and flexibility to travel, mostly regionally and sometimes domestically, as needed


What We Offer

We believe our employees are truly our company's most valuable asset and critical to our continued success and therefore we offer competitive compensation. With an appreciation of your professional and personal growth, you will have plenty of opportunities to grow and excel with Autajon Packaging Thoro/Zapp.

Autajon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

US - Corona (CA)
EN- Packaging Cosmetic
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