Customer Services Representative

permanent contract

United Kingdom - Royston (SG8)

REF: AU-24-02441
Autajon is a family-owned industrial group, where each employee is a "Connected Entrepreneur".

Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.

With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros.

Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.

Customer Services Representative
Autajon Labels Royston: We are an award-winning label printing company, established in 1984 as Royston Labels Ltd, and joined the Autajon Group in 2023. As a growing business, we pride ourselves on developing high-end, top-quality labels for our well-known clients in the Cosmetics & Toiletries, Health & Nutrition, Drinks, and Pharma industries. We use our in-depth knowledge of traditional & digital print technologies, and combine this with innovative embellishments, as well as incorporating sustainability as a priority focus in our entire process. Based in Royston, near Cambridge, and with a team of 70 employees, we always aim to provide a quality service, and provide the skills, craftmanship & care required in every part of our manufacturing process to make beautiful, impactful labels.


This is an exciting opportunity to join our growing Account Management team, currently consisting of 2 Customer Service Account Managers and 2 Sales Administrators who report into the Head of Account Management.

As an Customer Services Representative in our Account Management Team, you will:
  • Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy.
  • Have responsibility for producing additional documentation, such as pricing matrixes, to support the clients and their orders.
  • Have the initiative to oversee the entire order process, and duly update clients throughout their order cycle.
  • Support clients through their order processes with your expert knowledge and advise customers to resolve any issues – a determination to problem-solve is key!
  • Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
  • Confidently cross-reference prices for orders against price matrixes to ensure consistency.
  • Build and develop your own knowledge of the print and packaging industry, and the products and services that Autajon Labels Royston offer to their clients.
  • Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.
  • Lead by example and ensure excellent Health and Safety standards are adhered to at all times.


What we're looking for:

  • The initiative to react quickly when a situation arises.
  • Knowledge of printing and packaging would be advantageous, but experience in a Customer Service or Account Management position is essential
  • Capability to manage multiple projects and successfully prioritise your workload.
  • Ensure paperwork is completed accurately and display the confidence to comfortably and accurately discuss any mistakes on customer orders.
  • Ability to communicate and guide customers through the entire printing process.
  • Someone with a passion for delivering the highest level of customer service.
  • A positive attitude to learning and development.
  • An enthusiasm to work as part of a team, but also be able to use your initiative to work independently.
  • Someone who can maintain a high level of consistency and reliability, which ensures efficiency and productivity.
  • An appreciation and understanding that detail and quality is EVERYTHING when it comes to labels.
  • Someone who takes pride in their presentation, and can demonstrate tidiness and organisational skills.
  • An eagerness to solve problems and look at challenges with a positive outlook.
  • Confidence to communicate effectively to all employees of all levels in the business.
  • A desire to work creatively within the printing and packaging industry.
  • Experience with working within the remit of ISO9001, PS9000, or BRC would be advantageous.


What we can offer:

  • A factory that holds itself to the highest standards of cleanliness, with state-of-the-art printing equipment
  • An open-plan, spacious office with lots of natural lighting and an outside picnic area
  • Exciting career progression opportunities throughout the business
  • A structured grading review system to drive your learning and development throughout your whole employment at Autajon Labels Royston
  • An employee benefits portal that has a strong focus on physical and mental health and wellbeing, and financial support
  • Company-wide bonus Scheme & Referral Programme
  • Free, onsite parking for all employees
  • Free refreshments for all employees
  • We are based on Royston Industrial Estate, SG8 5HN

Applications are reviewed regularly, and we aim to respond within 1 week.

EN-Packaging Labels wine
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